Contact us

Find out how to contact us and how to get here

How to contact us

Main contact number

020 3461 4444 (Monday to Friday, 9am to 5pm)

Please use this number if you know the name of the person or department you would like to contact. Or you can fax 020 3461 4771.

General enquiries

Have a look at our links to popular topics (such as exchanging old banknotes). You may also find the answer in our FAQs. Or you can get in touch by email, phone, post or social media:

Have you been contacted by the Bank?

Media enquiries

If you're a journalist, please use:

Regulated firms

If you’re from a regulated firm, please use the below for any enquiry except those relating to the BEEDS portal:

  • (we are available on email from 9am to 5pm)
  • 020 3461 7000 - Monday to Friday: 10am to 12noon (have your six-digit firm reference number (FRN xxxxxx) ready)
  • Firm Enquiries Team (MG1-SE), Prudential Regulation Authority, 20 Moorgate, London, EC2R 6DA

If your query is about the Bank of England Electronic Data Submission (BEEDS) portal please contact:

International regulators

If you are aware of the relevant supervision team you wish to contact, please feel free to contact them directly. If you need information about an individual or a firm in the form of a Goodstanding Letter, please see our guide below:


Goodstanding Letter information and FAQs

If you have FMI queries please email:

For all other queries, please contact the PRA Firm Enquiries team (see section under Regulated firms for contact details).


If you're a statistics user, please use:

How to get here


Bank of England location
Threadneedle Street
London EC2R 8AH

Bank of England Museum location
Bartholomew Lane
London EC2R 8AH

Prudential Regulation Authority location
20 Moorgate
London EC2R 6DA

By public transport

For information on getting here by bus, train and tube, see the Transport for London website.

By car or coach

We are in the City of London and there are no parking spaces near us. We suggest you use public transport if you can. The nearest car parks are at:

  • Thames Exchange, Bell Wharf Lane, EC4R 3TB
  • 158 to 170 Aldersgate Street, EC1A 4HY

The City of London has more information about parking in the City.

There is no parking on Bartholomew Lane. Drivers and coach operators who drop off or pick up passengers on the double yellow lines do this at their own risk.


The nearest cycle stands to the Bank of England building and Bank of England Museum are at Lothbury (corner with Prince's Street) and Royal Exchange Avenue. The nearest cycle stands to the Prudential Regulation Authority building are at Great Bell Alley and Copthall Buildings.

The nearest cycle hire docking station to the Bank of England, the Prudential Regulation Authority buildings and the Bank of England Museum is the Bank of England museum docking station on Bartholomew Lane.  You can find the current status of bike docking stations on Transport for London’s website, along with more information on cycling in London.

We are sorry but there is currently no cycle parking for visitors within the Bank of England or Prudential Regulation Authority buildings or the Bank of England Museum.

Getting into the building if you use a wheelchair

There are steps at our front entrance on Threadneedle Street so we have a lift. If you need to use it,  please press the large button with a wheelchair symbol on. It’s at wheelchair level near the left-hand rail. Our security staff will operate the lift and then direct you to the counter.

If you are visiting someone at the Bank, please let your host know in advance if you use a wheelchair. They will make sure you can get to all the parts of the building you need to.

Accessibility at our building

There are steps at our front entrance on Threadneedle Street so we have a button to call for assistance next to the steps. It’s on the bottom left handrail at wheelchair level.

A portable writing table (eazydesk) is available for wheelchair users. Please ask a member of staff if you would like to use it. 

An induction loop is available at the counter.

This page was last updated 30 May 2022

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